SGTM Terms & Conditions

“SGTM” or “the Company” means SG-Tronic Motorsport trading through ecu-remap.one. “Customer” means the person or legal entity requesting services. Authorising work, placing an order, sending a module or accepting a quotation confirms acceptance of these terms and any service-specific written conditions.

Prices are those displayed or agreed at the time of booking and are inclusive of VAT unless expressly stated otherwise. Estimates are normally valid for 30 days. Additional parts, diagnostics or work require a revised quotation and customer approval. Payment timing depends on the service; mobile, online and postal work may require advance payment.

A diagnostic, checking, administration, handling or return-postage fee may apply where no fault is found, a quotation is declined, a module is beyond repair, supplied information is incorrect or the requested repair cannot be completed. Programming is not a substitute for mechanical or electrical diagnosis.

The customer must provide accurate vehicle, ECU/module, file, ownership and contact details; disclose previous repairs or modifications; retain original data backups; and use services lawfully. SGTM may refuse work where information, ownership, intended use, safety or legality cannot be verified.

Customers must obtain approval before sending items, package modules securely and use insured tracked delivery. SGTM is not responsible for inbound loss. Customs, duties and underpaid postage are the customer’s responsibility. Return liability is limited to the courier’s compensation. Storage charges may apply to uncollected items after notice.

Customers and installers are responsible for compatible tools, stable power, correct reading/writing procedures, unzipping supplied archives, backing up the original file and verifying vehicle condition. Digital-file purchase does not include hardware, tool or general technical support unless agreed. Once processing or delivery begins, cancellation and refund rights may be limited where legally permitted and expressly acknowledged.

SGTM will perform contracted services with reasonable care and skill. Turnaround times are estimates unless a specific completion time is agreed in writing. Pre-existing faults, hidden damage, unsuitable donor parts, corrupt data, failed sensors, wiring or power-supply faults, mechanical defects and previous repairs or modifications can affect the result and may require further diagnosis or a revised quotation.

Any SGTM commercial warranty applies only to the specific work or SGTM-supplied part identified on the quotation or invoice. It does not convert a diagnostic, programming, coding, cloning or software service into a warranty for unrelated vehicle systems. The commercial warranty is additional to statutory rights and does not exclude remedies that cannot lawfully be excluded.

Airbag work requires all deployed restraint components and physical faults to be correctly repaired before road use. Mileage calibration is provided only to restore an evidenced accurate value after legitimate repair or replacement, with disclosure obligations remaining with the customer. Key, PIN and immobiliser work requires proof of ownership or authority.

DPF, EGR, AdBlue/SCR, emissions-related DTC and similar modifications are supplied only for lawful off-road, motorsport, development, export or otherwise permitted applications. The customer is responsible for compliance with road-use, MOT, tax, insurance, emissions and environmental rules in the relevant jurisdiction.

Cancellation rights depend on the service, customer status and whether work or digital delivery has begun. Custom programming, cloning, recovery and downloaded or supplied digital content may be non-returnable once performed or supplied, to the extent permitted by law. Contact SGTM promptly in writing with any concern.

SGTM is responsible for loss or damage caused by its breach of contract or failure to use reasonable care and skill where liability cannot lawfully be excluded. SGTM is not responsible for loss that was not caused by its breach, was not reasonably foreseeable when the contract was made, or results from customer-supplied defective or incompatible parts, undisclosed pre-existing faults, unlawful use or later third-party alteration.

For customers acting wholly or mainly in the course of a business, SGTM does not accept liability for indirect or consequential business loss, loss of profit, loss of revenue or business interruption except to the extent such exclusion would be unlawful or unreasonable. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Third-party trademarks identify compatible products only and do not imply endorsement.

Customer contact, payment, vehicle and service information may be used to process orders, provide updates, retain repair records, meet legal obligations and arrange courier delivery. Data is handled under applicable UK data-protection law. Customers may contact SGTM about their personal information.

Contracts are governed by the laws of England and Wales and disputes are subject to the courts of England and Wales, except where mandatory consumer rules provide otherwise. Customers should contact SGTM first so concerns can be investigated and resolved.

The customer must provide a correct address, contact number, safe working space, lawful vehicle access and any parking permission required. Mobile arrival times are estimates because traffic and earlier diagnostic work can vary. A call-out, travel or lost-appointment charge may apply where the customer or vehicle is unavailable, the address is incorrect, access is unsafe, required information is withheld or cancellation occurs after travel has begun. Mobile attendance does not guarantee that every fault can be diagnosed or repaired at the vehicle.

The customer authorises reasonable diagnostic operation, battery support, programming cycles and road testing where necessary and lawful. Personal belongings should be removed before the vehicle is left. SGTM is not responsible for undisclosed valuables or pre-existing cosmetic damage. Vehicles must be collected when notified; reasonable storage charges may apply after the stated collection period and notice. Keys remain at the workshop only for the authorised service period.

Fault codes are evidence, not proof that a named component has failed. Diagnostic charges cover professional time, testing and findings and remain payable even where the fault is intermittent, no repair is authorised, additional dismantling is required or the vehicle has more than one defect. A successful test or code clear at one point in time does not guarantee that an intermittent or unrelated fault will not return.

ECU cloning is a data-transfer/programming service. It may copy supported flash, EEPROM, calibration, coding, VIN and immobiliser/security data from an original controller to a technically compatible donor or replacement controller. A successful read, write or bench verification confirms the programming operation performed; it does not by itself certify the physical condition, remaining life or reliability of either ECU/module.

Unless SGTM separately supplies a warranted replacement part or expressly agrees a hardware repair, no SGTM commercial hardware warranty is provided on a customer-supplied original ECU or donor ECU/module. ECU cloning does not provide a warranty for mechanical or electrical vehicle faults, including battery/charging faults, power or ground problems, wiring or CAN-network faults, relays/fuses, sensors, actuators, injectors, ignition, fuel supply, engine mechanical condition, gearbox condition or other vehicle-side defects.

The customer must disclose previous programming, water/impact/fire damage, jump-start or polarity incidents, replacement modules and known vehicle faults. An unsuitable, internally damaged, previously modified or incompatible module may fail during or after programming despite correct procedures. If the clone data is correctly transferred but the vehicle remains faulty because of hardware or vehicle-side defects, further diagnosis, repair, coding or replacement is a separate chargeable service.

If SGTM supplies the replacement ECU/module, the applicable SGTM-supplied parts warranty in clause 27 applies. If the cloning/programming service itself is not performed with reasonable care and skill, the customer retains the remedies available under applicable law.

Quoted gains are estimates unless a written dyno-tested result is included. Actual output depends on engine condition, fuel, ambient conditions, transmission limits, supporting hardware and factory variation. The customer is responsible for maintenance, suitable fuel, lawful use and informing the insurer or warranty provider where required. Increased torque can reveal wear in clutches, dual-mass flywheels, turbochargers, transmissions and driveline components; pre-existing or wear-related failure is not caused solely by the existence of a calibration file.

The customer confirms authority to submit each vehicle file and must not upload passwords, payment-card details, malicious content or unrelated personal documents. Files must be correctly identified and read using a suitable tool and method. SGTM may reject corrupt, incomplete, virtual, previously modified or incorrectly identified reads. Website upload acceptance confirms receipt only; it does not confirm compatibility, price, turnaround or successful modification.

A supplied file is prepared for the stated vehicle, ECU identification, original read and requested specification and must not be transferred to another vehicle or controller. The customer must verify checksums, tool compatibility and writing procedure. Any included revision support is limited to the agreed file scope and accurate diagnostic or logging evidence supplied within a reasonable period. Hardware operation, tool training, recovery from an incorrect write and unrelated mechanical or electrical diagnosis are separate services unless expressly included.

Where a statutory cancellation right applies, the customer may ask SGTM to begin a service during the cancellation period. If the customer cancels after requesting early performance, a lawful proportionate charge may be due for work completed. For digital content, supply within the cancellation period will begin only after the legally required express consent and acknowledgement regarding the effect on the cancellation right. These terms do not reduce statutory remedies for services or digital content that do not conform to the contract.

Crash-data reset, coding or repair of an SRS controller does not replace physical inspection and correct replacement of deployed, damaged or faulty airbags, pretensioners, impact sensors, wiring and related restraint components. The installer remains responsible for correct fitment, manufacturer procedures, final diagnostics and confirming that the complete restraint system operates without faults before the vehicle is used.

Mileage work is accepted only for a legitimate correction following documented repair, replacement or data corruption. The customer must provide the accurate evidenced distance and remains responsible for recording and disclosing any change to purchasers, finance companies, insurers, service records and other parties where required. SGTM may refuse work where the requested value or authority cannot be verified.

Proof of identity, vehicle ownership or written authority may be required before security-related work. Additional keys, donor modules and replacement ECUs must be legitimately obtained and technically compatible. SGTM may refuse, pause or report a request where ownership, purpose or vehicle identity is unclear. No security code, PIN, ISN or immobiliser data is supplied for unauthorised access.

Road vehicles must retain required emissions-control equipment and remain compliant with applicable construction, use, emissions and MOT rules. Emissions-related software modification or suppression is not offered for unlawful road use. DTC work is limited to specifically agreed codes after the underlying mechanical, electrical or sensor issue has been properly assessed; removing a diagnostic report does not repair a physical defect. SGTM may require evidence that a request is for a lawful off-road, motorsport, development, export or otherwise permitted application.

Mechanical quotations cover the listed labour, parts and consumables only. Additional corrosion, seized fasteners, damaged threads, previous poor repairs or related safety defects may require revised approval. Customer-supplied parts are fitted only by agreement and carry no SGTM commercial parts warranty; SGTM remains responsible for the standard of its own fitting service where applicable. SGTM-supplied parts are covered according to clause 27. Service intervals, fluid specifications, wheel-bolt rechecks and manufacturer instructions remain applicable after work. Any safety-critical concern identified may be recorded and the customer advised not to drive until repaired.

The quotation or invoice will identify whether a replacement part supplied by SGTM is new, used/reconditioned or customer-supplied. Where the customer chooses an SGTM-supplied used or reconditioned part, SGTM provides a 3-month commercial parts warranty. Where the customer chooses an SGTM-supplied new part, SGTM provides a 12-month commercial parts warranty. The period starts on the date the part is supplied, collected or installed by SGTM, as applicable. If a longer manufacturer-backed warranty is expressly stated on the quotation or invoice, that written period will apply.

The commercial parts warranty covers a qualifying defect in the SGTM-supplied part under normal intended use, subject to the exclusions and claim process in these terms. It does not guarantee that replacing a part will cure an unrelated vehicle fault and does not cover customer-supplied items. Used/reconditioned parts may have reasonable age-related cosmetic wear or previously disclosed limitations consistent with their description.

The customer is responsible for the provenance, condition and compatibility of any part, module, key, file, tool or accessory supplied by the customer. Part-number similarity alone does not guarantee compatibility. Labour, diagnosis, coding and return postage may remain chargeable where a customer-supplied item proves incorrect, incompatible or defective and SGTM has performed the authorised work correctly. Removed parts are disposed of unless return is requested before completion and lawful handling permits return.

Recovery work is undertaken on a reasonable-efforts basis because previous failed flashing, corrupt memory, locked processors, missing original data, damaged circuit boards, water/corrosion, heat/fire, over-voltage or physical processor/memory failure may prevent restoration. A recovery attempt does not guarantee that a controller or vehicle will become operational and is not a warranty of the controller's remaining hardware life.

Where possible, SGTM will explain whether original-software restoration, donor cloning, replacement programming or further vehicle-side diagnosis is required. If an SGTM-supplied replacement part is used, the parts warranty in clause 27 applies to that supplied part.

Code recovery and component-protection, retrofit or infotainment programming require compatible legitimate hardware and authority to work on the vehicle or unit. Third-party retrofits may not provide every factory function and can be affected by later dealer software updates. Navigation maps, subscriptions, online accounts, licences and manufacturer services are not included unless expressly stated.

Vehicle identifiers, correspondence, diagnostic records and software backups may be retained only for service delivery, warranty support, accounting, legal obligations and legitimate dispute handling, then reviewed and deleted or anonymised when no longer necessary. Website-uploaded ECU files are transmitted to the service inbox and are not intended to remain stored in the public website directory. Customers should keep their own original backups and may contact SGTM with a lawful data-rights request.

Subject always to statutory rights, the SGTM commercial warranty does not cover a fault to the extent it is caused by normal wear or a service item, accident or impact, water/corrosion, fire/heat, contamination, incorrect installation by another party, over-voltage or under-voltage, reverse polarity, unsafe jump-starting, battery/alternator/charging faults, wiring or grounding faults, vehicle network faults, mechanical failure, motorsport/competition abuse outside the agreed specification, or a later software/hardware change by the customer, another repairer, dealer or manufacturer.

Opening, tampering with or reprogramming a warranted unit by a third party does not automatically remove rights that cannot lawfully be excluded, but it may prevent a commercial warranty claim where the alteration caused the fault or makes the original cause impossible to verify.

A customer who believes a covered SGTM service or supplied part is faulty should contact SGTM promptly, provide the invoice or job reference, vehicle registration/VIN, symptoms and relevant diagnostic fault codes, and avoid further programming or dismantling where reasonably possible until SGTM has had an opportunity to assess the issue.

SGTM may require the vehicle, module or part to be returned or made available for inspection and may request the original and donor modules for a cloning-related claim. If inspection confirms a fault covered by the SGTM commercial warranty, SGTM will provide the applicable commercial warranty remedy. If no covered fault is found, or the fault is caused by an excluded or unrelated condition, reasonable diagnostic, labour, courier or return-postage charges may apply after the customer is informed. Statutory remedies remain available where applicable.

Under the SGTM commercial warranty, the normal first remedy is inspection followed, where appropriate, by repair, reprogramming or replacement of the affected SGTM-supplied part or correction of the affected SGTM work. The appropriate remedy depends on the fault, availability of parts and the original service. A commercial warranty repair or replacement does not create a new warranty period unless SGTM confirms this in writing; it continues for the balance of the original commercial warranty period. This does not limit any statutory remedy that applies to a consumer.

Unless expressly included in the quotation or required by law, the SGTM commercial warranty does not include vehicle recovery, towing, storage at another business, replacement vehicle hire, loss of use, missed work, business interruption or third-party diagnostic/repair charges arranged without SGTM's prior agreement. Customers should contact SGTM first and allow a reasonable opportunity to inspect and remedy an alleged covered fault. Nothing in this clause excludes losses for which SGTM is legally liable and which cannot lawfully be excluded.

For customers acting as consumers, goods, digital content and services may carry statutory rights under UK law, including requirements relating to satisfactory quality, fitness for purpose, description and reasonable care and skill. The 3-month and 12-month periods above are SGTM commercial warranty periods only; they do not replace, reduce or shorten statutory consumer rights.

Customers purchasing wholly or mainly for business purposes are treated as business customers. Business-to-business limitations and exclusions in these terms apply only to the extent permitted by law and subject to any applicable requirement of reasonableness.